Purpose of this policy
Collection of personal information
We collect personal information to: deliver and improve the products and services that we offer you, complete transactions with you, provide offers and promotions, do market research, work with service providers and retailers, maintain and update our records and generally give you an excellent customer experience.
We also may collect personal information to operate a community forum.
- name, address and contract details
- your date of birth
- your age and gender
- credit card details or other payment details.
We may collect sensitive information including information about your needs or your child’s needs that our products can service
Quality of personal information:
Accessing and correcting your personal information
Requests and Complaints
We will respond to your request or complaint promptly if you provide your contact details. We take all complaints seriously and are committed to a quick and fair resolution. We will not take the fact that you have made a complaint into consideration when we perform any of our other functions or activities.
You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). If you do so, the OAIC may recommend that you try to resolve your complaint directly with us in the first instance. The OAIC can be contacted on 1300 363 992 or via the Office of the Australian Information Commissioner website. The website also contains further information about making complaints relating to privacy.
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